Fair Collection Notice

Combined Fair Collection Notice & Marketing Consent Form

 

When you buy a product or receive services from John Bogue (Monaghan) Ltd and/or Henry Ford & Son Limited / Ford Motor Company (“Ford”, “we”, “our” or “us”), certain information about you and your vehicle (“personal information”) will be collected.

This notice explains how your personal information will be used and who it will be shared with.

Some Ford products and services (including Ford mobile apps) have their own privacy policies describing in more detail how your data is used in specific contexts. You can also find information about what data your vehicle collects in the owner’s manual or in the associated vehicle app (where available).

Who your personal information will be shared with

Your personal information may be disclosed to:

• companies or organisations engaged by us to provide services on our behalf (e.g. web-hosting providers, IT services, mailing vendors, analytics providers, and event service providers);
• companies or organisations where you have asked or agreed that we may share your personal information with them;
• Ford dealers and our partners where necessary to provide you with a product or service;
• professional advisors;
• any law enforcement agency, court, regulator, government authority, or other third party where required to comply with legal or regulatory obligations, or to protect our rights, the rights of others, or individuals’ personal safety, or to prevent, detect or address fraud or security issues; and
• any third party that purchases or to which we transfer all or substantially all of our assets and business.

Ford may also share your personal information with other Ford Motor Company Group companies worldwide. When shared, your information will be used for purposes compatible with this notice.

Transferring your personal information internationally

Your personal information may be transferred within the European Economic Area (“EEA”) and also to countries outside the EEA (including the USA). These countries may not provide the same level of data protection as the EEA. When transfers occur, appropriate safeguards will be put in place in line with legal requirements.

If you would like more information about international data transfers or to obtain a copy of the safeguards in place, you may contact Ford at [email protected].

 

What personal information will be used

John Bogue (Monaghan) Ltd and Ford collect personal information when:

• you fill in forms or make bookings (e.g., book a service or request a test drive);
• you receive services or purchase products from John Bogue (Monaghan) Ltd;
• you contact us (e.g., customer service enquiries).

When your vehicle is serviced or repaired, diagnostic information will be collected and records of work carried out will be retained.

Personal information collected includes:

• your name and contact information (address, telephone numbers, email);
• vehicle information (VIN, registration number, model, age, mileage);
• products and services you have purchased or shown interest in;
• marketing and communication preferences;
• payment and financing information.

Where permitted, we may also supplement this information with data from third-party sources.

Some information may be required by law or contract. Failure to provide required information may delay or prevent the fulfilment of our obligations.

 

How your personal information will be used

We use your personal information to:

• fulfil your requests and provide products and services;
• manage and improve our business and customer relationship;
• assess service quality;
• respond to your enquiries;
• conduct research;
• send you marketing material in accordance with your preferences;
• comply with legal or regulatory requirements.

 

Ford Motor Company Group companies may combine and analyse your information (including automated decision-making in limited cases) to:

• improve products, services and marketing strategies;
• personalise communications;
• keep information accurate and up to date;
• better understand customers;
• manage customer relationships.

You may request human review of automated decisions where applicable.

We may also use publicly sourced or third-party-provided demographic and interest data to tailor communications and advertising.

Personal information is retained only as long as necessary to fulfil the purposes for which it was collected or to meet legal obligations.

Lawful grounds we rely on

We use your personal information under the following lawful bases:

• Contract: where use is necessary to perform or enter a contract with you.
• Legitimate interests: including improving products/services, marketing, research, relationship management, fraud prevention, and ensuring compliance with terms of use.
• Legal obligation: where required to comply with law or regulation.
• Vital interests: where necessary to protect someone’s safety.
• Public interest: in limited circumstances.
• Consent: for example, for email or SMS marketing communications. You may withdraw consent at any time.

Your rights

You have the right to:

• request access to your personal information;
• correct inaccuracies;
• object to our use of your data;
• request restriction or deletion of your data;
• request data portability;
• withdraw consent where applicable.

If you wish to exercise your rights or have any concerns, please contact:

John Bogue (Monaghan) Ltd
Privacy Enquiry – Data Protection
Email: [email protected]

 

For Ford-related enquiries (including VIN and diagnostic data):
Privacy Enquiry
Henry Ford & Son Limited
Elm Court, Boreenmanna Road, Cork, Ireland
Email: [email protected]

You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland.

 

Changes to this notice

We may update this notice from time to time. Where changes significantly affect your rights or the nature of processing, we will provide advance notice.

 

Your marketing preferences

John Bogue (Monaghan) Ltd may contact you about products or offers you may be interested in.
Please indicate your preferences:

• Email  Yes [ ]
• SMS   Yes [ ]
• Postal Mail Yes [ ]
• Telephone Yes [ ]

 

Repair, Diagnosis and Servicing for your Ford Vehicle

(Required text for all Ford-authorised service points.)

When your Ford vehicle was manufactured, it was assigned a Vehicle Identification Number (VIN) which identifies its model, age, software, and technical specifications.

To diagnose or repair your vehicle, technicians must collect the VIN and diagnostic information. This information is transferred to Ford systems to:

• provide vehicle-specific repair, maintenance and diagnostic information;
• support warranty and product safety processes;
• maintain a global service history for your vehicle;
• support Ford research, development and regulatory obligations.

VIN-linked service data may be shared globally with authorised Ford repairers. This information is retained for 20 years because it forms part of the formal service history.

For access to VIN-related data or to exercise your rights, contact Ford at [email protected].

Customer Acknowledgment

 

I confirm that I have received and read the Fair Collection Notice and have indicated my marketing preferences.

 

Customer Name: _______________________

Signature: ____________________________

Date: ________________________________